Jobs

Duty Manager, Casual Hours

Job Description

Hoghton Tower is recruiting a small bank of Duty Managers to support our business operation including event and wedding activity.

The Duty Manager role is crucial to ensuring a smooth and efficient operation of various events, weddings and functions. Due to the nature of the role, the shifts are available on a casual basis generally at weekends, bank holidays and some evenings. Previous experience in a supervisory or junior management role is essential. We are looking for individuals who can demonstrate a professional demeanour, an organised and logical approach and the ability to make sound rational decisions as a responsible duty manager. You should also have proven experience in dealing with the general public, delivering great customer service, and be able to act calmly under pressure.

Responsibilities:

  • Give direction and instruction relative to the event and provide, leadership and management of staff & volunteers on duty.
  • Health and Safety monitoring at all times, take appropriate remedial action as required. To be responsible for the Health and Safety of all staff, volunteers and visitors and to be the main first aider while on duty.
  • Fire marshalling as required, in line with procedures and regulations.
  • Protection of the building, surrounding site in line with procedures.
  • To supervise or undertake set up and take down of equipment according to the programme of activities.
  • To provide induction and training to new staff as well as refresher training to existing staff members.
  • To be responsible for the security of the building and equipment and to act as key holder whilst on duty. This will include opening and closing procedures for the site.
  • To ensure compliance with all financial procedures as well as being responsible for the reconciliation of the day’s income.
  • To monitor stock control levels in relevant areas and ensure replenishment where required.
  • Adhere to all procedures and guidelines listed within the relevant Duty Manager instructions and Normal Operating Procedures.
  • Liaison with clients, visitors, volunteers and suppliers.
  • Ensure that the highest standard of customer service is delivered at all times.
  • Effectively deal with customer complaints and queries and aim to reduce or eliminate the escalation of complaints. Be the first point of contact for any queries or issues that arise.
  • To undertake regular checks on all facilities, services and equipment as well as housekeeping standards and take prompt action where remedial action is required.
  • Liaison with suppliers and contractors in accordance with maintenance procedures and any planned/unplanned maintenance requirements.

Required Behaviours:

  • Able to use own initiative, lead and work as part of a team, maintaining friendly, positive and professional working relationships with colleagues.
  • Provide consistently excellent customer service with a smile.
  • Communicate effectively with line manager and team members.
  • Follow job lists for each day and work in line with business procedures, ensuring operational efficiency.
  • Take pride in the environment of this Grade 1 listed building and act in accordance with site specific rules and guidelines.
  • Ensure work is executed to the correct standards in a timely manner.
  • To be punctual for shift start times.
  • To have highest standards of personal presentation and hygiene
  • Appropriate standard of dress according to uniform standards.

Duty Managers are expected to work a range of shifts that will include evenings and weekends as well as work on Bank Holidays.  They also have a responsibility to undertake regular training and development exercises as a commitment to their own professional development as well as the development of Hoghton Tower Preservation Trust.

As with all categories of staff, Duty Managers will act as Ambassadors for Hoghton Tower Preservation Trust.

This list is not an exhaustive list of duties but acts as a guide to the main objectives and responsibilities of the role holder.  As well as this, the role holder will be expected to undertake additional duties as directed by their line manager.

 Person Specification

Experience of supervising and leading a team.

Experience in being the responsible person in charge of a building and its visitors.

Customer Service skills and experience in dealing with the public.

Excellent communication and people skills

A friendly and confident demeanour

A sense of responsibility to the ethos of the organisation

A flexible approach to working.

Ability to articulate self clearly.

Efficient and reliable

Available to work weekends and evenings.

Although a driving licence is not essential for this role, it is recommended that you consider how you would travel to work if you don’t have access to a car. Please be aware the site is almost a mile from the main road up a steep hill and the shifts available are often outside of public transport provisions.

Terms and Conditions of Appointment

Job Type: Casual Hours Contract

Normal hours of work:

Your hours of work will be as determined by the weekly roster. This may include the need to work unsocial hours, weekends and bank/public holidays. You will be entitled to an unpaid break of 30 minutes each day should you work more than six hours. These normal hours of work may be varied to meet the needs of the business.

Salary: £9.50 per hour

Annual leave:

There is no entitlement to holidays with a casual contract, however there is an uplift of 12.07% added to your hourly rate.

Probationary period: This post is subject to a probationary period of three months. There will be a staff review at 3 months and again at 6 months. This period can be extended.

To apply please complete the application form and email this along with a covering letter to recruitmenthoghtontower@gmail.com

Closing date for applications to Sunday 18th July 2021.

Tearoom & Bar Assistant, Casual Hours

Job Description

General Description of Job: Prepares and sets up front of house & kitchen area. Must be prepared to operate both front of house service and kitchen duties, preparing food, washing up and cleaning down duties as determined by the daily schedule and business requirements. Bar shifts will be available during weddings and event days. Must be able to provide an efficient and courteous service for customers and visitors, previous experience in hospitality or service background would be preferable.  The job description is a guide to the duties that the tearoom & Bar assistant is required to undertake. They may be changed from time to time by agreement to meet the changing needs of the business.

Responsibilities:

  • Welcome customers on arrival.
  • Anticipate and meet customer needs throughout their visit to ensure satisfaction.
  • Advise customer on products and drives sales at every opportunity.
  • When clearing tables interact with customers to check food quality and enhance experience.
  • Clean food preparation areas as per the standard guidelines
  • Operate the till, ensuring accurate and efficient operation, including managing queues and implementing opening and closing procedures.
  • Deal with customer complaints in a courteous and efficient manner, escalate to line/duty manager where appropriate.
  • Prepare, serve and display all products to correct standards.
  • Prepare front of house set up before the arrival of customers.
  • Estimate expected front of house food consumption and organise preparation
  • Portion, arrange, and garnish food based on client preference and to tearoom specification.
  • Assist other cooks/kitchen assistants during the food assembly/preparation process
  • Communicate food adjustments required to the kitchen to accommodate customers with allergies or specific diet concerns.
  • Liaise with team members to ensure proper food service temperature is maintained.
  • Operate various kitchen appliance such as an oven, grill, microwave, toaster, water boiler, coffee machine, pot washing etc
  • Regular cleaning and tidying throughout your shift
  • Operating at all times within the business standards and all applicable food standards laws including safer food better business procedures and regulations
  • Communicate with Line Manager about how to improve meal service, feedback consumer suggestions.
  • To be available for shifts during open house season, private bookings & events.
  • To attend staff meetings & training as required

 Required Behaviours;

  • Able to use own initiative and work as part of a team, maintaining friendly, positive and professional working relationships with colleagues.
  • Provide consistently excellent customer service with a smile.
  • Communicate effectively with line manager and team members.
  • Follow job lists for each day and work in line with business procedures, ensuring operational efficiency.
  • Take pride in our tearoom environment and quality of food served.
  • Ensure work is executed to the correct standards in a timely manner.
  • To be punctual for shift start times.
  • To have highest standards of personal presentation and hygiene
  • Appropriate standard of dress according to Tearoom uniform standards.

 Health & Safety:

  • To adhere to the organisations health & safety documentation relating to the Tea Room, Bar and general site.
  • To complete any/all health & safety training required to perform safely in role.
  • To ensure that the Trust’s health & safety standards are adhered to at all times.
  • To be ready for health & safety audits at short notice.

 Stock Management

  • Ordering and storage of food, beverages and cleaning products liaising with line manager on any additional stock changes or requirements.
  • To check all deliveries of stocks as they arrive against delivery notes and to record all returns.
  • To maintain good relations with all suppliers.
  • To control correct location and storage control of foods in line with food safety disciplines.
  • To keep an accurate record of all wastage and stock loss for whatever reason.

 Person Specification

Customer Service skills and experience

Experience working with the general public

Stock control, ideally in a food environment

Working in a food environment.

A friendly and confident demeanour

A sense of responsibility to the ethos of the organisation

A flexible approach to working

Excellent communication and people skills

Ability to articulate self clearly

Efficient and reliable

Knowledge of Food handling and food hygiene

Terms and Conditions of Appointment

Job Type: Casual Hours Contract

Normal hours of work:

Your hours of work will be as determined by the weekly roster. This may include the need to work unsocial hours, weekends and bank/public holidays. You will be entitled to an unpaid break of 30 minutes each day should you work more than six hours. These normal hours of work may be varied to meet the needs of the business.

Salary: In line with national minimum wage.

Annual leave:

There is no entitlement to holidays with a casual contract, however there is an uplift of 12.07% added to your hourly rate.

Probationary period: This post is subject to a probationary period of three months. There will be a staff review at 3 months and again at 6 months. This period can be extended.

To apply please complete the application form and email this along with a covering letter to recruitmenthoghtontower@gmail.com

Closing date for applications to Sunday 18th July 2021.

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